MINI SWIMMERS TERMS & CONDITIONS
Our lessons run throughout the year, with holidays in line with North Yorkshire school holidays, bank holidays, Easter and Christmas. All term dates are available on our website here or on the relevant pool page.
Due to our rolling curriculum, you are able to enrol and start your classes any week of the year and sign up for the remainder of a term. We will agree a start date with you and once the booking has been completed this start date is confirmed and cannot be changed.
Mini Swimmers may cancel lessons if payment is not received within seven days or before the first lesson date whichever is the sooner. If you are renewing, then payment is due by the renewal deadline date.
During the second half of each term we will let you know the dates of the next term and ask you to confirm if you wish to rebook. We will then issue an invoice by email to be paid by the deadline stated (usually two weeks prior to the new term starting).
Please note that if payment for a renewal is not received before the deadline date we can no longer reserve your place in the next term and if another customer wishes to book the space your place may be lost.
Introduce A Friend
The term “introduce” applies only to friends of existing customers who:
• were new to Mini Swimmers prior to being introduced
• book and pay for at least one term of swimming lessons with Mini Swimmers
You will receive your free lesson as a discount on your renewal fee for the following term.
Only one free lesson can be issued per customer who is introduced to us.
A free lesson can only be offered if the existing customer’s name is stated on the booking form.
Payment can be made in three ways:
Cheque (a £1 surcharge will be added)
Direct payment into our account via internet/telephone banking
Payment must be received by the renewal deadline or within 7 days of your first booking in order to secure your place. Late payments will incur a £5.00 late payment fee.
Refunds and Cancellations
Mini Swimmers is under no obligation to refund your money if you are unable to attend any lessons that run as normal (for instance if you are affected by bad weather but the pool is still open).
If a lesson has to be cancelled then Mini Swimmers will inform you by text and email.
If a pool cannot be used in the short term, we will try, where possible, to re-schedule your lesson, however if a lesson has to be cancelled completely, we will either give you a free lesson in the following term, or if you aren’t renewing, we will issue a refund within 7 days of the end of the term.
We cannot issue refunds or credits once the term has started unless there are exceptional circumstances, and will be subject to an admin fee of £10.00.
We cannot offer a refund for the occasional missed lesson, however if you cannot attend for a number of lessons in a row for medical reasons please contact us.
Teachers’ Qualifications and Insurance
All Mini Swimmers teachers hold the Swimming Teachers’ Association Baby and Pre-School qualification as well as the STA Safety Award for Teachers.
All Mini Swimmers teachers are members of the STA and as such are covered by their Public Liability Insurance.
Mini Swimmers also holds comprehensive Swim School Insurance.
Video and Photography
Please ensure that if you wish to take photos of your child that you first ask the teacher of the lesson who will check with the other carers that they are comfortable with this. Please stop filming if asked to do so and in all instances the decision of Mini Swimmers’ teachers is final.
If photos are taken inadvertently of other children in the class, it is your responsibility to ensure that they are not published on any public forum.
All property left unattended (including in changing rooms, on poolside and in entrance halls) is left at your own risk. Mini Swimmers cannot accept any responsibility for the loss of or damage to any personal possessions.
Please advise us of any existing medical conditions for yourself, another carer or the child in the relevant space on the booking form. If there are any changes to this information, please advise Mini Swimmers as soon as you are aware of them. All information will be kept strictly confidential.
Please don’t bring your child swimming if they have diarrhoea, an ear infection, chicken pox, conjunctivitis or a bad cold, or any other contagious illness. Please don’t return to classes until you have the all clear from your doctor.
In the case of sickness and diarrhoea you or your child must have been clear of all symptoms for at least 48 hours before attending a lesson.
To ensure the consistent quality of the pool water, until fully potty trained, all children must wear a disposable paper swim nappy with a Happy Nappy on top.
Mini Swimmers reserves the right to refuse entry to any child without the correct swim nappies.
Please take all your used nappies away with you unless there is a clearly marked bin provided for them.
Due to the size of the pools, we can only accommodate one adult in the pool at a time with each child. We are happy for other family members or friends to bring your child to classes – just let the teacher know if you are attending the lessons for the first time so that they can give you any additional help that may be required.
Please arrive no more than 15 minutes before the start of your lesson to help ensure there is enough room in the changing rooms and to avoid your child becoming restless.
Please keep poolside noise to a minimum while you are waiting for your class to start so that the children being taught do not become distracted.
You are responsible for supervising any children you bring at all times. Any children that are watching lessons should always be under the care and supervision of an adult who is not taking part in the lesson.