Updated 25th April 2018
YOUR INFORMATION & WHAT WE DO WITH IT
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
When you get in touch with us through our “Contact” form, we collect the personal information you give us such as your name, telephone number, address, email address, child’s name and date of birth.
When you provide us with personal information through the “Contact” form, we imply that you consent to our collecting it and using it to reply to you. You ask us a question, and we answer. The information we collect is used for the sole purpose of ensuring your enquiry can be answered accurately.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
If you do opt-in to marketing emails, and then you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or writing to us at: Mini Swimmers, Redworth House, 16 New Row, Boroughbridge, York, North Yorks, YO51 9AX.
We share information with our teachers for the purposes of delivering our classes via a secure cloud based system.
We may disclose your personal information if we are required by law. Other than that, we don’t and won’t share your data with anyone else. It’s just between us.
RETENTION AND DATA STORAGE
When we store data, reasonable measures are taken to protect personal information from access by unauthorised persons. This information will be stored, archived and backed up as part of internal systems which are hosted by cloud service providers.
When we do store information, we keep it for the following periods:
- Correspondence not relating to a customer contract will be retained for 1 year following its creation.
- Correspondence relating to a customer contract will be retained for 1 year after the customer leaves our classes.
- Records and documents relating to insurance policies will be retained for 7 years after the end of the policy.
Data will be destroyed securely.
Our website is hosted by GoDaddy.com, a hosting provider. They provide us with the web platform that allows us to tell you what we do. Any personal data that you provide is stored on GoDaddy.com’s data storage on a database. They store your data on a secure server behind a firewall.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you browse our website and we’re using the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All of your personal information is held on secure systems, and can only be accessed by authorised persons within the business.
Wordfence: this is an essential security cookie and aims to protect you and us from malicious attacks. Hurray.
WordPress: this is a session cookie, that is deleted when you close your web browser, and it is used to check whether your web browser is set to allow, or reject cookies.
Google Analytics: these cookies allow us to count how many visitors come the the website, and tells us a little more about them, such as location, IP address, if you’re a new or returning visitor, the device & browser that are being used. Google uses some third-party cookies, which allows them to track your data across several other websites after you’ve left ours. But please note that Google cookies do not store any personal data about you.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow anyone in your care to use this site. Blimey.
If our company (or our website) is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. But if that happens, we’ll tell you. Or the new owners will.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, or register a complaint, or simply want more information… please contact our Privacy Compliance Officer at email@example.com or by post at Mini Swimmers using the address above.